Cookies and your choices
Last updated: October 2, 2026
Cookies are small pieces of information stored by your browser. We use them to support secure sign-in, remember your choices, and provide the optional functions described below.
This section describes the portal's cookie controls. Necessary cookies support secure login, sessions, request security, your requested language and company context, and remembering your cookie choices. Optional cookies are off until you choose to allow them. You can use the portal with optional cookies turned off.
Cookie Settings lets you accept, reject, or change optional categories before or after signing in. Closing the settings without saving does not change your choice. Choices apply to this browser and website, last 180 days, and are requested again when they expire or the consent version changes.
| Cookie / category | Purpose | Duration |
|---|---|---|
| Authentication, session and request-security cookies — necessary | Maintain secure access, session state and protection against forged requests. | Session or authentication lifetime; authentication is configured with a 31-minute sliding expiration. |
| LanguageCode — requested setting | Remember the language you select. | Up to one year. |
| CompanyCode — company context | Remember company context and branding. | 180 days; renewed when a company is selected or an authenticated page loads, including after login. |
| CookieTest — necessary | Check whether cookies required for login can be saved. | Deleted after a successful check; otherwise expires within one day. |
| PortalCookieConsent — necessary | Remember your choice and consent version, including rejection. | 180 days after saving a choice. |
| PartOpenPageID — optional preferences | Remember the participant-search page selected. | Up to 180 days after the setting is saved. |
| PaymentsMonth, PaymentsYear — optional preferences | Remember the selected payment period. | Up to 180 days after the setting is saved. |
| WorktrackFilterInd — optional preferences | Remember whether the Worktrack filter panel is expanded. | Up to 180 days after the setting is saved. |
| CallCenterNotesInd, CalculateArchiveInd — optional preferences | Remember call-center and calculation-archive selections. | Up to 180 days after the setting is saved. |
| GeoLocation — optional location | Cache IP-derived location on desktop browsers for login processing and logging. When allowed, your IP address is sent to BigDataCloud for a location lookup when needed. Mobile browsers may perform the lookup without this cache cookie. | Up to 31 days. |
Some cookies apply only to particular roles or features. Rejecting optional preferences stops the portal from reading or writing those preference cookies and removes existing copies. Rejecting location stops future IP-location lookups and removes the location cookie; previously recorded login information is retained under the rest of this privacy policy. Necessary IP-address and security processing continues.
The former cookieMessageSeen notice-dismissal cookie is not treated as consent. It and the obsolete popupBlockerChecked cookie are removed when encountered. You may also clear cookies through your browser, which can sign you out and reset your choices. Operational browser session storage supports navigation and forms; changing cookie choices does not erase form data or previous server records.
Last updated: October 2, 2026
Our role and the scope of this policy
PensionSoft Corporation, LLC operates mypensionbenefit.com as a secure connection between authorized portal users and our customers' pension administration systems. This policy describes our portal practices. Your plan sponsor or administrator controls the pension records on its systems and is responsible for benefit information and determinations. Its privacy notices also apply to those records.
PensionSoft does not independently determine or change your pension benefits. The portal processes information to display your customer's records and transmit authorized requests to the customer's server. Processing information in this way, and maintaining account identifiers, can involve personal information even though PensionSoft is not the custodian of the authoritative pension record.
Information processed by the portal
- Account and registration information: registration codes, sign-in and recovery information, account contact details where provided, and identifiers linking your portal account to the appropriate customer and person record. Registration verification can involve identifiers such as a Social Security number and date of birth.
- Pension information transmitted through the portal: depending on the features your administrator enables, this may include participant and beneficiary details, employment and compensation records, contributions, payments, and estimated or final benefit calculations. This information comes from you, authorized users, or the customer's system; the customer maintains the authoritative records.
- Operational and security information: IP addresses, browser or device identifiers, sign-in attempts and times, account security information, and session and cookie settings. If you allow optional IP-based location, the portal also processes the location returned by that lookup.
How information is used and disclosed
We process information to register and authenticate users, connect them to the correct customer records, transmit authorized requests and results, provide account and technical support, and protect the portal against unauthorized access. We do not use portal information for advertising, marketing, market research, satisfaction surveys, behavioral analytics, or third-party address enrichment. We do not sell personal information or share it for cross-context behavioral advertising.
Information is transmitted to the customer responsible for your plan and its authorized users as needed to provide the requested service. Providers supporting portal hosting, account email or text messages, and security may process the information needed to provide those services. When you allow optional IP-based location, your IP address is sent to BigDataCloud for a lookup. We may also disclose information when required by law or as permitted to investigate misuse and protect the service.
Storage, retention and security
PensionSoft's portal servers are located in the United States, and the portal serves our U.S. customers. The customer maintains the underlying pension records. The portal maintains limited account, registration and security records and uses temporary processing and session information to operate the service. Retention of these records depends on account administration, security needs, customer instructions and applicable legal obligations; pension-record retention is determined by the customer. Cookie durations are listed in Cookies and your choices above. Removing cookies or closing an account does not itself delete the customer's pension records.
Portal data and backups are encrypted at rest, and portal connections use encryption in transit. Access controls and authentication help protect the service. No system can guarantee absolute security. Keep your credentials confidential, sign out on shared devices, and promptly report suspected unauthorized access. Do not send Social Security numbers, passwords, or complete financial account details in ordinary email.
Cookies and browser privacy signals
The Cookies and your choices section above explains necessary and optional cookies. Optional preferences and IP-based location are off until you allow them. You can change your selections using Cookie Settings without losing access to sign-in. These choices do not turn off necessary account-security processing or erase earlier server records.
We do not conduct sale, advertising sharing, or targeted advertising through this portal, regardless of whether your browser sends Global Privacy Control (GPC). GPC does not change your optional functional-cookie selections. The portal does not change its behavior in response to the older Do Not Track signal. We do not allow providers to use the portal for advertising tracking across unrelated websites.
Privacy requests and U.S. state rights
Depending on your state of residence, the information involved and applicable law, you may have rights to access or obtain a copy of personal information, correct inaccuracies, request deletion, or opt out of certain processing. Applicable exceptions may allow or require information to be retained for plan administration, security or legal obligations. We will not discriminate against you for exercising applicable privacy rights.
Contact your plan administrator for requests about pension records or benefit determinations. Contact PensionSoft using the details below for portal account information or privacy questions. If a request concerns records controlled by our customer, we will direct you to the appropriate administrator or assist the customer in handling it; we cannot independently change or delete those records. We may verify your identity and any representative's authority using a secure process. Do not include sensitive identifiers in your initial email.
We respond to requests we are responsible for within the periods required by applicable law, with notice of any permitted extension. Where the Connecticut Data Privacy Act applies, the response period is generally 45 days, with a further 45-day extension when permitted. California access, correction and deletion requests generally also have a 45-day response period, subject to applicable verification and extension rules. These periods do not replace your plan's benefit-claim or appeal procedures.
If we deny a privacy request and you have a right to appeal under applicable state law, contact us using the same contact details below, identify the request, and explain why you seek reconsideration. For a Connecticut appeal under the CTDPA, we will provide a written response within 60 days explaining the result and, if denied, how to contact the Connecticut Attorney General. Where another state provides appeal rights, its applicable deadlines and requirements govern.
Connecticut Attorney General: privacy rights and complaints
Children and authorized users
This portal is intended for adult pension participants and authorized plan users in the United States and is not directed to children. An authorized adult or administrator may provide information about a beneficiary or dependent when needed for plan administration. If you believe a child has registered or submitted information directly, contact us so that we can review the matter with the responsible customer and take appropriate action.
Other websites and policy updates
Links to customer or other third-party websites are governed by those sites' privacy notices. We will post revisions to this policy with an updated date and provide notice of material changes and obtain consent when required by applicable law. Choosing optional cookies does not constitute acceptance of changes to the Terms of Use.
Contact PensionSoft
PensionSoft Corporation, LLC
55 Corporate Ave.
Plainville, CT 06062
support@pensionsoft.com
860.540.3690
